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AI Agents
TriageBot
A support-ticket triage agent that reads, classifies, and routes incoming tickets before a human ever sees them.
ClaudeVector searchZendesk API
Category
AI Agents
Result
Reduced first-response time by 71%
Stack
Claude · Vector search · Zendesk API
Northfield’s support team was drowning in incoming tickets, spending more time sorting than solving. We built an agent that reads, classifies, and routes every ticket the moment it arrives, escalating only what truly needs a human.
First-response time dropped by 71% in the first month, and the support team now spends their time solving problems instead of triaging them.
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